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FAQ's

E-Mail
                           6

Questions or Comments?

How will my order be delivered?

How soon will my order be sent?

What if there's a mistake in the instructions I get?

What if there's not enough yarn or thread in my kit?

I'm looking for a specific design or type of pattern.

I'd prefer not to use the PayPal shopping cart. Is there an alternative?

What if I'm unhappy with something I bought from CrochetPlus?

Can I be notified when new designs are added to the site?

Do you share your customer information with other individuals, business or government entities?

What are the cat's names?

I have a question that's not covered in this list.


Q: How will my order be delivered?

A: Kits and finished articles are sent by US mail. Instructions-only orders will be sent by mail or by email as an RTF document if you choose this option.

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Q: How soon will my order be sent?

A: Instructions-only orders will be sent within 24-48 hours upon receipt of payment. Kits will be mailed within 5-10 days, and finished articles within 14 days.

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Q: What if there's a mistake in the instructions I get?

A: Even though all patterns are double- and triple-checked, mistakes stil are possible. If you have a problem, simply email us at crochetplus@att.net and we will contact you with a correction.

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Q: What if there's not enough yarn or thread in my kit?

A: If you follow the recommended stitch gauge, there should be more than enough yarn or thread in a kit. However, if you do run short, simply mail a 3-inch sample piece of the yarn or thread in question to the address on the "order" page, and we will send you the extra amount that you need.

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Q: I'm looking for a specific design or type of pattern.

A: Click on any of the email buttons on this site (like the one at the top of this page), and give us a brief description of what you are looking for. You should hear from us within 24 - 48 hours. Note: we cannot legally duplicate copyrighted designs, but we can create something similar.

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Q: I'd prefer not to use the PayPal shopping cart. Is there an alternative?

A: Go to the "Order" page, and you will find a mailbox icon - click on this and you will get a mail-order form to print out and mail in.

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Q: What if I'm unhappy with something I bought from CrochetPlus?

A: Contact us immediately by mail or email. If the problem cannot be remedied to your complete satisfaction, simply return the item(s) in question for a full refund.

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Q: Can I be notified when new designs are added to the site?

A: Click on the update link at the top of the page for any category of designs you might be interested in.

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Q: Do you share your customer information with other individuals, business or government entities?

A: Absolutely not.

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Q: What are the cats' names?

A: The one with the yan basket is named Triva. The one with the book is called Foxfire.

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Or use our handy printable mail-order form.

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